Feels Personal App - Terms of Service
Last updated: August 2026
These Terms govern your use of the Feels Personal app (app.feelspersonal.io), the hosted personalization service operated by Feels Personal (ABN 79 546 984 059). The Feels Personal WordPress plugin is governed by its own Terms of Service. If you use both, each product's terms apply to that product; your site allowance is shared (see clause 4).
1. The Service
The app is a hosted service: you create personalization configurations (triggers, variables, fallback text) in our dashboard, we publish them to our infrastructure, and a small snippet you install on your website loads them to personalize your pages for visitors arriving through your personalized links. If enabled, the service counts anonymous rendering statistics (see the Privacy Policy for exactly what is and is not collected).
2. Your account
You must provide accurate information and keep your login secure. You are responsible for activity under your account. Workspace members you invite act under your workspace.
3. Plans, subscriptions, and renewal
Subscriptions are billed by Lemon Squeezy, our merchant of record, and renew automatically until cancelled through the billing portal. Cancellation takes effect at the end of the paid period. Tier features are listed on the pricing page. We may adjust plan features prospectively; material reductions will be communicated in advance.
4. The shared site allowance
Your license allows a set number of sites (default three), SHARED between the app and the WordPress plugin: each app site and each plugin activation uses one slot of the same allowance. Removing a site in the app, or deactivating the plugin on a site, frees its slot. Contact us to raise your allowance.
5. What happens on lapse, downgrade, or cancellation
The app is a hosted service: unlike the plugin, personalization is served by us. If your subscription lapses or is downgraded, features above your current plan stop being served to your live sites (your pages fall back to your configured fallback text; they do not break). Your configuration and data are retained (see the Privacy Policy) and your account keeps access to data export and deletion at every plan level, including Free. If we ever discontinue the service, we will give you at least 60 days' notice and your export remains available throughout.
6. Your content
You own the content you create in the app: your triggers, variables, fallback text, imported page lists, campaign definitions, and configurations. You grant us the license needed to host, store, process, publish, and serve that content to operate the service for you. You are responsible for what your content contains; do not put personal information about third parties into configuration fields that are published into your public site configuration (fallback text is served publicly to your pages).
7. Your visitors' data - roles
For visitor statistics processed by the app, you are the controller and we are your processor: we process visitor events on your instructions (your statistics toggle) and as described in the Privacy Policy. The events are engineered to contain no identifiable visitor information. You are responsible for your own website's privacy notice, including disclosure of the personalization cookies the snippet sets on YOUR domain and any consent requirements that apply to your use.
8. Acceptable use
You must not: attempt to access other customers' data; probe, overload, or abuse the service or its APIs; circumvent plan limits or the license system; use the service to violate email, marketing, or data-protection laws; or resell the service without our agreement. We may rate-limit or suspend abusive traffic to protect all customers.
8.1 Email and marketing compliance
You remain solely responsible for compliance with all applicable email, marketing, and data protection laws when sending personalized links (including CAN-SPAM, CASL, GDPR, and the Australian Spam Act). Feels Personal is a personalization tool, not an email sender or list provider.
9. Availability
We aim to keep the service continuously available but do not guarantee uninterrupted operation. The snippet is designed to fail open: if the service is unreachable, your pages render normally with your fallback text. Planned maintenance and factors outside our control (hosting, network, third-party providers) may affect availability.
10. Refunds
Per the Refund Policy (30-day initial, 14-day unintended renewal, and the 60-day guarantee). After a refund your workspace moves to the Free plan; your data remains subject to the Privacy Policy and your export/deletion rights.
11. Consumer guarantees, disclaimers, and liability
11.1 Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
11.2 Limitation of Liability
To the maximum extent permitted by applicable law, and without limiting Section 11.1 for Australian consumers:
- We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of the Software or Services.
- Our total aggregate liability for any claim arising from or related to these Terms or the Services is limited to the amount you paid for your License in the twelve (12) months immediately preceding the event giving rise to the claim.
- We do not control your hosting environment, server configuration, or third-party plugins and themes. We do not guarantee compatibility with every WordPress configuration.
Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees that cannot be excluded or modified under the Australian Consumer Law or any other applicable law.
In addition: we are not responsible for the content, availability, or configuration of YOUR website, or for outcomes of your marketing campaigns.
12. Third-party services
Lemon Squeezy is the merchant of record for payment, tax, and billing under its own terms. The service runs on infrastructure providers listed in the Privacy Policy.
13. Termination
You may cancel at any time and may delete your workspace and data at any time (deletion requires cancelling any active subscription first, by design, so you are never charged for a deleted workspace). We may suspend or terminate for material breach with reasonable notice; where practical we will preserve your export access for 30 days after termination for breach.
14. Governing law
These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction.
15. Changes
We may update these Terms; material changes will be communicated to your account email, and continued use after notice constitutes acceptance.