Refund Policy

1. The 30-day guarantee (initial purchases)

If you are unhappy for any reason within 30 days of your first purchase, email refunds@feelspersonal.io with your license key or Lemon Squeezy order number and we will refund you in full. No questions asked, no proof-of-use required.

2. The 60-day "pays for itself" guarantee

In addition to the 30-day guarantee: if within 60 days of your first purchase you have used Feels Personal and it has not paid for itself, email refunds@feelspersonal.io and tell us so, and we will refund your investment. No hassles.

3. Renewals

If a subscription renews unintentionally, contact us within 14 days of the renewal charge for a refund of that charge. Tip: cancelling in the billing portal before your renewal date prevents the charge entirely.

4. Application-only Platinum Yearly

Platinum Yearly is an application-only membership, confirmed with us on a call before purchase. All Platinum Yearly sales are final: the 30-day and 60-day guarantees above do not apply, and these memberships are non-refundable for change of mind, as agreed during the application process. Nothing here limits your rights under the Australian Consumer Law (see Section 7).

5. After a refund

• Plugin: your license key is deactivated; the plugin code on your site keeps working, but support, updates, and activation cease.
• App: your workspace moves to the Free plan and premium personalization stops being served to your sites (pages fall back to your configured fallback text). Your data remains yours: export and deletion stay available per the Privacy Policy.

6. Fair use

We may decline refunds for repeated purchase-and-refund patterns or abuse of the guarantees.

7. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure you are entitled to remedies regardless of the timeframes above.

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